Position Summary:
The Associate Director Market Access is responsible for shaping and advancing Acadia’s Patient Support Services and access initiatives across the neuropsychiatric portfolio. This individual drives the development of access strategies, support programs, and customer facing resources that reduce barriers to treatment and strengthen engagement with health care professionals and patients.
In this highly visible role, the Associate Director partners closely with Brand Marketing, Access and Reimbursement, Field Access, Distribution, and Patient Advocacy to ensure a cohesive and customer centered experience. They lead the evolution of hub processes, access services messaging, digital and print materials, copay and sample program strategy, and training to support effective pull through in the field.
Leveraging deep knowledge of the specialty access landscape and the unique needs within neuropsychiatry, this leader identifies insights, develops key initiatives, and ensures executional excellence across all programs. The Associate Director is accountable for driving measurable impact, optimizing operations, elevating service quality, and delivering innovative solutions that support both patients and providers.
Primary Responsibilities:
- Partners with Patient Support Services Directors to evolve and improve services & execute on hub and other PSS strategies focused on neuropsychiatric support.
- Collaborates with internal partners on relevant market research and lead PSS projects to refine strategies to help generate insights to create/optimize programs that better meet healthcare professionals (HCP) and patient needs in neuropsychiatry.
- Helps lead the planning, development and implementation of access marketing strategies, programs, tactics and messaging by:
- Ensuring access services marketing plan and execution align with Brand Marketing and Access & Reimbursement strategies.
- Supporting access-related Brand Planning process.
- Collaborating closely with Brand Marketing to ensure a seamless customer experience and alignment with brand initiatives.
- Planning and developing hub priorities, content, tools and training for national meetings and customer-facing team training.
- Serves as access services expert, making recommendations on solutions to deliver upon unmet needs, with a specific focus on neuropsychiatry.
- Helps lead the planning, development, and management of access website, materials, messaging and programming; including, but not limited to, copay programs, sample programs, reimbursement and patient financial support services, etc.
- Develops and tracks KPIs; continually assesses and monitors impact and execution of access services & offerings in neuropsychiatry, including feedback from service users and internal stakeholders.
- Attends professional, provider, and patient conferences, and keeps up to date on innovation.
- Manages vendor relationships to ensure exceptional customer service, quality delivery, and budget oversight.
- Collaborates with Field Access team for process development, operations management, and ongoing training needs.
- Creates and presents relevant data and/or presentations for business review and/or other key meetings.
- Collaborates with Access & Reimbursement, Specialty Trade and Distribution, Brand Marketing, Sales, Field Access, and Patient Advocacy teams to ensure best-in-class offerings and services; continually work to optimize and improve.
- Collaborates with internal and external partners to ensure all programs meet Acadia legal, regulatory, and compliance standards.
Education/Skills/Experience
- Bachelor’s degree in marketing, health care, business administration or related field; MBA or other master’s degree is a plus. An equivalent combination of relevant education and applicable job experience may be considered.
- 8 years of progressively responsible experience in pharmaceutical space, with intimate knowledge of the specialty insurance/payer landscape (including deep expertise in Medicare and Medicaid) and patient assistance programs.
- Experience with design and implementation of access support services and/or strong understanding of access support services environment. Preferred experience with neuropsychiatric programs/product launch.
- Experience with specialty medications (neuropsychiatric product, and Medicare Part D experience preferred)
- Proven project management experience
- Agency/vendor management experience (briefing/execution/budgetary oversight) preferred
- Outstanding customer relationship, interpersonal, and communication skills with an ability to effectively communicate across diverse audiences and influence cross-functionally
- Proven success in high impact program development and execution
- Patient-centric and service-oriented mindset
- Must be a team player with strong self-awareness and excellent interpersonal skills
- Must be results oriented, pay attention to detail, be accurate, prompt and able to meet deadlines
- Ability to drive multiple projects simultaneously and to deliver results
- Demonstrated ability able to influence others without authority and successfully partner with cross-functional teams
- Strong enthusiasm with a drive to succeed
- Business acumen and budgeting skills
- Must be a fast learner, creative, and flexible
- Possess strong presentation skills
- Adaptable and open to an environment of change
- Ability to travel 30%
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. Travel by car or airplane independently up to 30% of the time to attend conferences, meetings, and the corporate head office.
In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.
What we offer US-based Employees:
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- Employer-paid life, disability, business travel and EAP coverage
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15+ vacation days
- 13 -15 paid holidays, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
- Tuition assistance
EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.
It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.
As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at talentacquisition@acadia-pharm.com or 858-261-2923.
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