Health IT Specialist

*This a fully remote position, requiring up to 75% domestic travel.*

The Health IT Specialist will support the implementation and optimization of EHR-based solutions across Acadia’s therapeutic areas. This role is primarily field-facing, partnering with the account teams and working directly with health systems to scope workflow interventions, guide pilots, and capture feedback. The HIT Specialist ensures that HIT solutions are adopted effectively at the customer level while serving as a bridge between field execution and Acadia’s central HIT strategy team.

Primary Responsibilities:

The Health IT Specialist is primarily responsible for executing HIT initiatives in the field, ensuring that solutions are scoped, adopted, and continuously improved through close collaboration with provider IT teams and Acadia colleagues, including but not limited to brand marketing, market access, and compliance.

Key responsibilities include:

• Provider Workflow Engagement
  • Partner with IDN and Clinics IT leaders to identify areas of opportunity for interventions.
  • Engage with IDNs and Clinics on workflow assessments to identify opportunities for improved outcomes.
  • Educate on digital assets needed to support health system collaborations, such as removing barriers, digitizing assets, etc.

• Education and Support
  • Serve as a point of support for account teams to apply HIT strategies and resources appropriately.
  • Conduct education and share knowledge with other Acadia colleagues
  • Guide pilots and rollouts, ensuring adoption and seamless integration into provider systems.

• Customer Feedback
  • Establish feedback loops with field teams to capture adoption barriers and operational challenges.
  • Report insights and Key Performance Indicators to refine future HIT strategy and execution.

Skills Required:

• Strong knowledge of major EHR platforms (Epic, Cerner, Athena, eClinicalWorks) and major 3rd party systems (clinical decision support, etc.)
• Hands-on experience conducting workflow assessments within health systems or provider IT environments.
• Ability to troubleshoot technical and operational barriers during rollout and adoption.
• Strong customer presence, skilled communicator able to translate technical concepts for broader audiences, able to influence without authority.
• Integrity and commitment to compliance in a regulated environment.
• Interpersonal flexibility to effectively engage with diverse provider and internal stakeholders.

Experience Required:

• Bachelor’s degree in Life Sciences, Health Informatics, Business, or related field.
• 3-5 years of experience in Health IT, EHR/CDS, or clinical informatics within pharmaceutical, biotech, or health system settings.
• Direct experience working with major EHR platforms (Epic, Cerner, Oracle, Athena).
• Demonstrated success implementing HIT solutions with IDNs, Clinicals, or other complex health systems.
• Proven track record supporting pilots, rollouts, or adoption of HIT solutions within provider settings.
• Ability to travel 50%, as required.

Strongly preferred:

• Advanced degree (e.g., MS, MPH, PharmD, MBA, or equivalent).
• 5+ years of progressive Health IT or clinical informatics experience.
• Certifications such as HIMSS Healthcare Information and Management Systems Society Certification, RHIA/RHIT Registered Health Information Administrator/Registered Health Information Technician, or AMIA American Medical Informatics Association Certifications.
• Familiarity with specialty pharmacy workflows and CNS therapeutic areas.
• Experience collaborating with account teams in pharmaceutical or biotech settings.
• Cross-functional experience with Market Access, Medical, Compliance, and Commercial partners.
• Based in the East region, with responsibility for covering the territory; reside near a major airport to enable regional travel.

Scope:  

The Health IT Specialist serves as a field-facing subject matter expert, responsible for driving the implementation and adoption of Acadia’s Health IT (HIT) initiatives at the health system level. This role operates independently within assigned accounts, collaborating closely with provider IT leaders, account teams, and internal stakeholders to scope workflow interventions, guide pilots, and optimize integration of EHR-based solutions. The Specialist applies deep knowledge of clinical workflows and EHR platforms to identify opportunities, troubleshoot adoption challenges, and ensure sustainable implementation of HIT strategies.

Decisions and recommendations made in this role directly influence provider adoption, the effectiveness of HIT solutions, and the success of cross-functional initiatives. The Specialist is accountable for translating central HIT strategy into actionable field execution, capturing customer feedback, and informing future solution design. While not a direct people manager, the role requires a high degree of autonomy, judgment, and influence across both provider and internal teams to advance ACADIA’s objectives.

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.