November 7th, 2023 General & Administrative

Director Patient Programs, Canada


View All Jobs

This position is responsible for family/caregiver/patient support activities in the Canadian Rett community while developing strategies, programs and materials to ensure optimal patient experience. This position will work closely with national / regional patient advocacy groups and select charities to identify opportunities for strategic partnerships in programs that position Acadia Canada as a thought leader.

This position will also work closely with our external hub partner for the design and execution of patient support services to ensure caregiver/ patient success with starting and staying on Trofinetide once available in Canada.

Primary Responsibilities:

  • Partners with hub to evolve and improve services & execute other PSS strategies focused on rare disease support.
  • Collaborate with internal partners on relevant market research and lead PSS projects to refine strategies to help generate insights to create/optimize programs that better meet healthcare professionals (HCP) and patient needs in rare disease.
  • Leads the planning, development and implementation of patient access g strategies, programs, tactics and messaging by:
    • Collaborate closely with Commercial Director to ensure a seamless customer experience and alignment with brand initiatives.
    • Plan and develop hub priorities, content, tools, and training for national meetings and customer-facing team training
    • repurpose US materials and messages where appropriate and identify where unique Canadian considerations are required.
  • Leveraging US based collateral leads the planning, development, and management of access website, materials, messaging, and programming; including, but not limited to, copay programs, , reimbursement and patient financial support services, etc.
  • Develops and tracks KPIs; continually assesses and monitors impact and execution of access services & offerings in the rare disease space, including feedback from service users and internal stakeholders.
  • Attends professional, provider, and patient conferences, and keeps up to date on innovation.
  • Manages vendor relationships to ensure exceptional customer service, quality delivery, and budget oversight.
  • Creates and presents relevant data and/or presentations for business review and/or other key meetings.
  • Collaborates with Commercial Director and works cross-functionally with US / global counterparts (Acadia Connect, Brand Marketing, Sales, Field Access, and Patient Advocacy) to ensure best-in-class offerings and services; continually works to optimize and improve the patient experience.
  • Collaborates with internal and external partners to ensure all programs meet Acadia legal, regulatory, and compliance standards.
  • Interfaces with Medical and Commercial Director to ensure coordination with KOL, advisory and medical education activities.
  • Ensure cross functional collaboration and input with R&D, medical affairs, government affairs, commercial, market access, market development and other key stakeholders to optimally manage relationships to ensure alignment and effective execution of patient advocacy and medical society strategy.
  • Proven success in high impact program development and execution
  • Patient-centric and service-oriented mindset
  • Understanding of federal and provincial government decision-making as well as programs that could impact Rett patient community
  • Experience with specialty medications (rare disease product experience preferred)
  • Proven project management experience
  • Outstanding customer relationship, interpersonal, and communication skills with an ability to effectively communicate across diverse audiences and influence cross-functionally


Bachelor’s degree in marketing, health care, business administration or related field; MBA or other master’s degree is a plus.  Ten (10) years of progressively responsible experience in pharmaceutical, including cape, including patient assistance programs.  Experience with design and implementation of access support services and/or strong understanding of access support services environment. Preferred experience with rare disease program/product launch.  An equivalent combination of relevant education and applicable job experience may be considered.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. Travel by car or airplane independently up to 30% of the time to attend conferences, meetings, and the corporate head office.



What we offer you (US-Based Employees):

  • Competitive base, bonus, new hire and ongoing equity packages
  • Medical, dental, and vision insurance
  • 401(k) Plan with a fully vested company match 1:1 up to 5%
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in
  • 15+ vacation days
  • 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
  • 10 days of paid sick time
  • Paid parental leave
  • Tuition assistance

EEO Statement (US-Based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We would strongly encourage you to apply – especially if the reason you are the best candidate isn’t exactly as we describe it here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodation given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

Notice for California Applicants: Please see our California Applicant Privacy Notice within our Privacy Policy.

Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in absence of an executed search agreement will not obligate Acadia in any way with the respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.