Director Access Operations

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The Director of Access Operations will provide strategic guidance and access expertise to Acadia’s customer segments. They will work with cross functional business partners to identify scalable access opportunities, solutions, and service offerings based on the unique business need of the customer. This role will evaluate existing data platforms, identify data enhancements and synthesize information from available platforms to drive exceptional field & home office execution. They will design and lead national level initiatives, while addressing complex field  access challenges. 

Primary Responsibilities

• Collaborate with Patient Support Services (PSS), Distribution, and cross functional commercial leaders to identify business obstacles, create field-based and/or cross-functional initiatives, and drive implementation nationwide.
• Ensure operational excellence across all Acadia brands through evaluation of current services and processes, development of necessary tools/resources, and leveraging data analytics.
• Partner with PSS & Distribution leadership to define and drive access strategy and effectiveness throughout the organization.
• Work with PSS leadership, Distribution leadership, and Commercial Insights Analytics and Operations (CIAO) and IT to evaluate and synthesize internal and external data to assess and support program effectiveness.
• Identify strategic opportunities and create customized solutions and new initiatives utilizing PSS & Distribution service offerings and external resources available to address access barriers and streamline access nationwide across all channels.
• Streamline operational efficiencies and effectiveness to support PSS & Distribution teams and their downstream accounts/customers
• Develop training content across all PSS & Distribution teams, as appropriate, and coordinate with CET on training agendas and execution for new hire and refresher training, regional and national meetings, etc.
• Provide leadership and expertise to PSS, Distribution, Access and Reimbursement, LTC NAMs, NS RSM, and HSM teams nationally to create customized pull through strategies for all customer segments.
• Participate in Key Account QBRs to assess performance, execute best practices, and drive pull through.
• Provide operational subject matter expertise to PSS and Distribution leadership and partners, ensuring seamless delivery of services for Acadia customers.
• Collaborate with PSS Field and Hub leadership to identify ongoing field-based data, systems and reporting needs, and create customized solutions.
• Assess technology platforms and ensure optimal workflow management and data accessibility across teams; manage new technology and data requests, enhancements, and execution
• Collaborate with internal and external partners to ensure all programs meet ACADIA legal, regulatory, and compliance standards.

Education/Experience/Skills

Bachelor’s degree and 10 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with experience and technical expertise associated with access and reimbursement; MBA is a plus.  Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.  Two (2) years of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership).  Equivalent combination of relevant education and applicable job experience may be considered.

Key Skills:

• Experience with Veeva/Salesforce, Microsoft Office, Analytics platforms, PowerBI, and/or related data software systems.
• Demonstrated track record of success in PSS and/or Field Access.
• Strong understanding of PSS services and offerings, as well as external resources available in the current healthcare environment.
• Excellent communication with the ability to facilitate, influence, and build consensus regarding matters of significance to the organization.
• Must be a team player with strong self-awareness and excellent interpersonal skills
• Meticulous, highly organized and self-directed approach to work, including the ability to effectively manage bi-coastal communication among team members and stakeholders, multiple projects simultaneously and prioritize competing tasks in time-constrained situations.
• Knowledgeable of field environment and payer landscape in the healthcare
• Ability to interpret and synthesize data into meaningful trends and draw conclusions that will lead to new strategies, tactics, and/or program enhancements.
• Ability to pivot and adapt to a fast-paced, fluid environment with evolving business priorities.
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point.
• Adaptable and open to an environment of change.
• Ability to travel up to 80% of the time.
• Employee must be fully vaccinated to meet third-party requirements and any additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer and/or vendor visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  Ability to travel by car or airplane independently overnight up to 80% of the time and work after hours if required by travel schedule or business issues.

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