June 6th, 2023 Patient Access Management

Patient Access Manager Lead - West


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Seeking Talent Near: Boise, ID; Houston, TX; Las Vegas, NV

Responsible for leading and providing expert field-based leadership to assigned geographical team.  The Patient Access Manager, Lead is a field-based position that provides access and reimbursement support, serving as a dedicated point of contact for healthcare providers for their access needs in a designated geographic territory.  Ensures cross-functional alignment and collaboration to meet Patient Access objectives.  The Patient Access Leader is a non-promotional role within Acadia.

Primary Responsibilities

  • Lead execution of strategic and tactical initiatives
  • Motivate change/resolution of coverage policy issues with field-based National Accounts team, including commercial and government payers
  • Serve as the primary customer concern point for PAM issues; primary point of contact for Regional Sales Managers (RSMs), National Sales Director, and Case Management/Hub leadership
  • Ability to lead internal teams to achieve common goals; internal teams including sales, case managers, and other commercial functions
  • Ability to lead external customers to achieve access for patients; external customers include physicians, nurses, and other health care professionals; public and commercial payers; specialty pharmacies
  • Successfully and independently identify access solutions and determine the appropriate plan for resolution, including leading and managing a cross-functional team to resolution
  • Collaborates with the National Access Director to:
    • Develop and implement training and onboarding of new PAMs; with support from Acadia’s training teams
    • Manage the evolution of the PAM team as the role develops and the business needs and market evolve
    • Develop and drive appropriate metrics to measure performance and communicate those metrics to internal collaborators
  • Develops and mentors team members to support individual and team success
  • Oversee and guide a variety of personnel actions including, but not limited to, hiring, performance management and promotions
  • Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values


Bachelor’s degree and 8 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus.  Three years (3) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership).  Medicare expertise is strongly preferred with a strong background and understanding of field environment in healthcare industry.  An equivalent combination of relevant education and applicable job experience may be considered.

  • Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
  • Exceptional organizational and time management skills
  • Understand HIPAA rules and regulations related to patient privacy
  • Strong written and verbal communication as well as presentation skills
  • Ability to manage expenses within allocated budgets
  • Adaptable and open to an environment of change
  • Must be a fast learner, flexible, and able to adjust quickly
    • Must be able to manage cross-functional communication internally (case manager, RSM, National Account Managers, Access & Reimbursement) and externally among a diverse set of customers (physician, nurse, hub vendor, specialty pharmacy, patient)
  • Demonstrate a history of successful cross-functional collaboration
  • Ability to travel up to 60%

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  Ability to travel by car or airplane independently up to 60% of the time and work after hours if required by travel schedule or business issues.  This position is geographically based.

What we offer you:

  • Competitive base, bonus, new hire and ongoing equity packages
  • Medical, dental, and vision insurance
  • 401(k) Plan with a fully vested company match 1:1 up to 5%
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in
  • 15+ vacation days
  • 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
  • 10 days of paid sick time
  • Paid parental leave
  • Tuition assistance

EEO Statement: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We would strongly encourage you to apply – especially if the reason you are the best candidate isn’t exactly as we describe it here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodation given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

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Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in absence of an executed search agreement will not obligate Acadia in any way with the respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.