Neuroscience Sales Specialist - Charlotte, NC
Please be aware that Acadia has a mandatory COVID-19 vaccination policy for all employees.
Responsible for all aspects of managing assigned sales territory, including selling products and addressing customer needs
- Effectively impacts existing and new customers by providing exceptional value and service in an in-person setting, which ultimately helps providers to identify and start appropriate patients on therapy.
- Educates physicians and physicians’ staff on the value of the Company’s products for patient care in an effective and compliant manner.
- Applies knowledge, critical thinking, and dialogue skills to deliver meaningful customer experiences that result in satisfaction, equity, and loyalty.
- Anticipates, identifies, and appropriately addresses healthcare professionals (HCP) objections, questions, and concerns.
- Uses appropriate techniques to gain consistent access to customers.
- Applies appropriate sales aids, clinical reprints, approved brand content etc. according to training and compliance policies. Tailors appropriate resources and information depending on customer needs.
- Develops strong relationships with HCP customers including key opinion leaders’ (KOLs’) within the territory.
- Identifies and investigates customer concerns and communicates with appropriate staff to solve problems in a timely manner.
- Analyzes sales potential and then drives in the territory to ensure appropriate calls, reach, frequency, business meals, speaker programs, etc. to achieve consistently strong business results. Works within given budgets and policy guidelines.
- Analyzes, evaluates, and adjusts as needed to develop effective quarterly business/action plans.
- Prepares and submits timely reports of business transactions and keeps accurate expense account records.
- Provides appropriate guidance around pricing and reimbursement for promoted products to customers. Acts as liaison between customers and Company when specific reimbursement questions arise.
- Communicates and collaborates with sales management and region/area teammates, as well as cross-functional teammates (i.e. managed markets, operations, sales training, marketing, etc.) as business needs dictate.
- Attends conferences, trainings, exhibits, meetings, and product launches as required.
- Takes on leadership opportunities as appropriate, and consistently operates with a positive, collaborative attitude.
- Remains aligned with all regulations in the course of carrying out responsibilities.
- May participate in the training of new Sales Specialists in the field.
- May participate in training activities during Area, Regional and National meetings.
- Consistently carries out responsibilities with a high degree of excellence, proficiency and professionalism.
- May participate in cross functional projects affecting area, regional and commercial objectives.
- May provide mentoring support to new and/or junior Sales Specialists.
- Provides field strategic insights.
- Other duties as assigned.
- Proudly represent Acadia and its culture, mission, and values
- Meet or exceed sales expectations
- Exhibit a firm understanding of the selling process
- Develop and implement territory business plans
- Complete both in-person and virtual meetings, prioritizing in-territory Face to Face customer interactions.
- Exercise professionalism, leadership, and teamwork at all times
- Adhere to all Acadia company policies.
- Partner and build relationships with customers in an in-person setting to understand and meet their needs – including providing disease, product, and reimbursement information
- Interact and sell to the entire spectrum of applicable customer types, including staff, nursing, physicians, and other healthcare professionals
- Provide approved resources to customers as appropriate, including product samples, clinical trial data, and patient brochures
- Manage relationships with important customers, including key opinion leaders, Acadia speakers, local medical societies and advocacy groups, long-term care facilities, local and regional payers, pharmacists, etc.
- Develop deep neuroscience and Acadia product knowledge, and an strong understanding of local and regional market trends
- Aggressively pursue ongoing personal development
- Earn a reputation throughout the neuroscience medical community as a subject-matter expert and a valued resource
- Disease state and product information expert
- Fundamental experience using Microsoft Office (Word, PowerPoint, Excel).
- Proficient competency using web-based platforms (e.g. WebEx, Zoom) for effective virtual customer engagement.
Bachelor's degree required, with an emphasis in the life sciences preferred. A preferred minimum of 5 years healthcare sales with at least 3 years of experience in complex or account based selling environments required. Experience with specialty distribution (specialty hub and reimbursement), partnering with customers/stakeholders such as key opinion leaders, academic institutions, centers of excellence, hospitals, long-term care, nurses, advocacy organizations and patients/caregivers in therapeutic areas such as neurology (movement disorders) and psychiatry (antipsychotics) strongly desired. Must be in good standing with the FDA and OIG.
- Demonstrated advanced selling skills and ability to dialogue effectively with customers
- Demonstrated strong leadership ability
- In depth knowledge of the Total Account Call and proficient ability to influence diverse customer types across the health care provider landscape.
- Strong understanding of payer dynamics, including Part D access and Specialty Pharmacy/Hub distribution.
- Demonstrate a higher level of curiosity with strong coachability.
- Strong skills for change agility, learning agility, continuous improvement, accountability, and grit.
- Ability to effectively work independently and consistently deliver strong results in a highly empowered as well as fast-paced organizational environment.
- Strong persuasive selling and negotiation skills
- Strong interpersonal and communication skills
- Ability to build and maintain lasting relationships with key customers and build networks within the neuroscience community
- Ability to demonstrate exceptional disease state and product knowledge
- Ability to anticipate future business opportunities and customer needs, operating with a business ownership mentality
- Demonstrated ability to learn and apply technical/scientific knowledge and business analyses
- Organization, initiative, and self-motivation
- Consistently models professionalism, integrity, and the ability to comply to strict policy, work in a highly regulated environment, and maintain confidential information and data
- Must live within the territory or within 30 miles of the territory border. Depending on the territory’s geography and work requirements, may also be required to live within a reasonable distance to a major airport
- Must possess a valid driver's license and maintenance of an acceptable driving record. Must follow all applicable guidelines as set forth in the Company Fleet Management Program including periodic DMV reviews
- Requires significant and extensive driving of company provided car daily as well as overnight travel depending on the territory’s geography. Air travel also required, based on territory’s geography, to the Company’s headquarters and for regional and national meetings and events.
- Meet all local, state, and federal vaccination requirements for admittance into local Community HCP Offices and Long Term Care Facilities, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. Ability to personally drive and remain eligible for a company provided car for day to day work requirements and to travel by airplane independently as needed. Travel up to 80% of the time (depending on territory geography) and work after hours if required by travel schedule or business issues. Must live within the territory or within 30 miles of the territory border. Depending on the territory’s geography and work requirements, may also be required to live within a reasonable distance to a major airport. Consistent with our duty to provide and maintain a workplace that is free of recognized hazards, Acadia Pharmaceuticals Inc. (“Acadia”) has adopted this policy to safeguard the health and well-being of employees and their families, our customers, visitors, patients, caregivers, and the community from the risks associated with COVID-19. All covered employees must be fully vaccinated with an FDA-approved vaccine (including emergency authorized vaccines). Official documentation of vaccination status must be verified by our third party vaccination verification service. Employees must certify that the documentation they are submitting is true and correct. Digital copies of the records are acceptable. Employees in need of a long-term exemption from this policy due to a disability or medical reason, or because of their sincerely held religious belief, must contact their HR Business Partner to begin the interactive.
What we offer you:
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15+ vacation days
- 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave
- Tuition assistance
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We would strongly encourage you to apply – especially if the reason you are the best candidate isn’t exactly as we describe it here.
It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.
As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.
Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodation given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.