March 27th, 2023 Patient Access Management

Patient Access Manager - Detroit, MI


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Please be aware that Acadia has a mandatory COVID-19 vaccination policy for all employees.

Seeking talent near: Detroit, MI

Provide expert field-based access and reimbursement support.  Responsible for serving as a dedicated point of contact to healthcare providers for their on-label Nuplazid access related questions in assigned geographic territory. The role acts as an integral liaison between Healthcare Professions (HCP), specialty pharmacies, payers, patients and HUB resources. The PAM is a non-promotional role within Acadia.


  • Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
  • Educate healthcare providers and patients on navigating the patient access process
  • Proactively work with assigned HCP accounts to build and maintain Nuplazid access related knowledge with office support staff
  • Work seamlessly and in coordination with Acadia customer support services, specialty pharmacies, and other field teams while supporting patient access
  • Escalate local payer issues to national account managers
  • Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
  • Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
  • In-service to HCPs offices on all aspects of the prescription process including but not limited to; prior authorization requirements, specialty pharmacies and patient resources
  • Provide partnership with cross functional colleagues to address individual HCP needs
  • Communicate directly with patients and caregivers, when appropriate, to navigate and clarify access process
  • Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, policies and demonstrates Acadia values.


Bachelor’s degree and 5 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus.  Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.  Equivalent combination of relevant education and applicable job experience may be considered.

Must possess:

  • Track record of increased responsibilities
  • Strong history of successful cross functional collaboration
  • Demonstrated success in leading without authority
  • Product Launch experience preferred
  • Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
  • Patient-centric and service-oriented mindset
  • Exemplary interpersonal skills
  • Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
  • Empathetic listening skills in order to interact effectively with customers
  • Exceptional organizational and time management skills
  • Understand HIPAA rules and regulations related to patient privacy
  • Strong written and verbal communications as well as presentation skills
  • Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
  • Ability to manage expenses within allocated budgets
  • Adaptable and open to an environment of change
  • Must be a fast learner, flexible, adjust quickly, and able to work independently
  • Strong enthusiasm with a drive to succeed within a team
  • Ability to travel up to 50%

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment.  Employee must occasionally lift and/or move up to 20 pounds. Ability to travel by car or airplane independently up to 50% of the time and work after hours if required by travel schedule or business issues.  This position is geographically based.

Employee must be fully vaccinated against Covid-19 in accordance with our policy and in order to meet any independent vaccination requirements that our clients and client facilities may have.

What we offer you:

  • Competitive base, bonus, new hire and ongoing equity packages
  • Medical, dental, and vision insurance
  • 401(k) Plan with a fully vested company match 1:1 up to 5%
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in
  • 15+ vacation days
  • 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
  • 10 days of paid sick time
  • Paid parental leave
  • Tuition assistance

EEO Statement:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We would strongly encourage you to apply – especially if the reason you are the best candidate isn’t exactly as we describe it here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodation given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

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