February 23rd, 2023 Marketing

Senior Manager Commercial Services, MLR

San Diego, California, United States

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Please be aware that Acadia has a mandatory COVID-19 vaccination policy for all employees.

The Senior Manager, Marketing Services, Medical, Legal & Regulatory (MLR) will be responsible for the MLR review process, leading strategic collaborations across a multi-disciplinary team of experts to ensure a consistent, efficient, and effective process for MLR Review.

Primary Responsibilities

  • Oversee MLR review process for Acadia’s two marketed brands. Serve as the lead point of contact for all MLR submissions, tracking, and approvals; route and monitor new and renewing materials Veeva Vault Promo Mats; assign relevant reviewers and manage internal due dates and timelines
  • Works closely with the reviewers, project originators, and agency partners to resolve questions and issues as they arise; communicate project timelines to project originators and agency partners to manage competing Commercial priorities
  • advance issues and expedite business critical items as needed
  • Schedule MLR meetings and set agendas, taking into account timelines/prioritization for projects across brands
  • Facilitate MLR meetings, capturing reviewer feedback/next steps and documenting in Promo Mats
  • Facilitate Promo Mats access for new users and partners; develop and lead onboarding and refresher trainings
  • Maintain MLR Submission Tracker to forecast volume of future submissions
  • Coordinate schedule of OPDP submissions with Regulatory team
  • Track and report on key metrics; evaluate and recommend opportunities to improve efficiency and effectiveness of process and systems.
    • Proactively manage enhancements in Veeva Vault by soliciting feedback and partnering with IT on implementation.
  • Support goals for Marketing Services, reflecting clear alignment with the Commercial organization’s strategic priorities; successfully manage working relationships with MLR reviewers to optimize effectiveness, efficiency and productivity.
    • Other duties as assigned.


Bachelor’s degree in Marketing, Business, or other related field. An equivalent combination of relevant education and applicable job experience may be considered.  Targeting 7 years of relevant progressive experience in pharmaceutical with a focus on managing the MLR review functions. Deep knowledge of the Veeva Vault PromoMats platform, including standard practices strongly desired.

Key Candidate Qualities:

  • Exceptional attention to detail and organizational skills
  • Ability to prioritize competing tasks based on the evolving needs of the business
  • Self-directed with sense of urgency with commitment to tasks at hand
  • Strong team and interpersonal skills, commitment to working cooperatively, ability to establish rapport and identify and address the needs of others
  • Superior problem-solving and conflict management skills
  • Ability to establish collaborative relationships with others through frequent communication and interaction to understand needs and optimize effectiveness
  • Seek ongoing knowledge of industry and regulatory standards and apply knowledge to optimize the MLR review process
  • Strong written and verbal communication skills with the ability to manage information flow among a variety of collaborators
  • Ability to assert own ideas and persuade others through effectively consolidating, evaluating, and presenting relevant information
  • MS Office proficiency in Outlook, Word, PowerPoint and intermediate skill in Excel
  • Employee must be fully vaccinated against Covid-19 in accordance with our policy and third-party requirements and also meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment. Employee must occasionally lift and/or move up to 15 pounds.

Employee must be fully vaccinated against Covid-19 in accordance with our policy and in order to meet any independent vaccination requirements that our clients and client facilities may have.

The salary range for this role is $110,000.00 to $137,400.00. Actual amounts will vary depending on experience, performance, and location. In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance.


What we offer you:

  • Competitive base, bonus, new hire and ongoing equity packages
  • Medical, dental, and vision insurance
  • 401(k) Plan with a fully vested company match 1:1 up to 5%
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in
  • 15+ vacation days
  • 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
  • 10 days of paid sick time
  • Paid parental leave
  • Tuition assistance

EEO Statement:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We would strongly encourage you to apply – especially if the reason you are the best candidate isn’t exactly as we describe it here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodation given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

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