January 23rd, 2023 Field Sales

Senior Long-Term Care Sales Specialist - Knoxville, TN

Remote

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Please be aware that Acadia has a mandatory COVID-19 vaccination policy for all employees.

Seeking Talent near Knoxville, TN; Chattanooga, TN; Hendersonville, NC

Responsible for all aspects of managing, developing, and growing assigned sales territory, including selling products and addressing customer needs specifically by managing a mix of prescribers, pharmacists, and nursing home facility decision makers. 

  • Effectively uses account selling strategies to achieve goals through building relationships with and meeting the needs of all members of the long term care (LTC) resident’s care team (Pharm D, MD/NP/PA, LPN/RN).
  • Effectively impacts existing and new customers by providing exceptional value and service, which ultimately helps providers to identify and start appropriate patients on therapy.
  • Educates physicians, physician-extenders, consultant pharmacists and nursing facility clinical and management staff on the value of Acadia’s products for patient care.
  • Applies knowledge, critical thinking, and dialogue skills to deliver meaningful customer experiences that result in satisfaction, equity, and loyalty.
  • Anticipates, identifies, and appropriately addresses healthcare professional (HCP) objections, questions, and concerns.
  • Uses appropriate techniques to gain consistent access to customers.
  • Builds and demonstrates deep customer and practice knowledge.
  • Uses appropriate sales aids, clinical reprints, etc. according to training. Tailors appropriate resources and information depending on customer needs.
  • Develops strong relationships with HCP customers including key opinion leaders (KOL’s) within the territory.
  • Identifies and investigates customer concerns and communicates with appropriate staff to solve problems in a timely manner.
  • Analyzes and then performs in the territory to ensure appropriate calls, reach, frequency, business meals, speaker programs, etc. to achieve consistently strong business results. Works within given budgets and policy guidelines.
  • Analyzes, evaluates, and adjusts as needed to develop effective quarterly business/action plans.
  • Prepares and submits timely reports of business transactions and keeps accurate expense account records.
  • Provides appropriate guidance around pricing and reimbursement for promoted products to customers. Acts as liaison between customers and Acadia when specific reimbursement questions arise.
  • Communicates and collaborates with sales management and region/area teammates, as well as cross-functional teammates (i.e. managed markets, operations, sales training, marketing, etc.) as business needs dictate.
  • Attends conferences, trainings, exhibits, meetings, and product launches as required.
  • Takes on leadership opportunities as appropriate, and consistently operates with a positive, collaborative attitude.
  • Remains aligned with all regulations in the course of carrying out responsibilities.
  • Leads, participates and provides input into new Sales Specialist training programs.
  • Leads, participates and provides input into training activities during Area, Regional and National meetings.
  • Consistently carries out responsibilities with a high degree of excellence, proficiency and professionalism.
  • Leads/participates in cross functional projects affecting area, regional and commercial objectives.
  • Acts as a mentor and role model to new and junior Sales Specialists.
  • Provides field strategic insights.
  • Other duties as assigned.

Selling Responsibilities

  • Proudly represent Acadia and its culture, mission, and values
  • Meet or exceed sales expectations
  • Exhibit a firm understanding of the selling process
  • Develop and implement territory business plans
  • Exercise professionalism, leadership, and teamwork at all times
  • Adhere to all Acadia policies.

Customer Service

  • Partner and build relationships with customers to understand and meet their needs – including providing disease, product, and reimbursement information as appropriate.
  • Interact and sell to the entire spectrum of applicable customer types, including Medical Director, attending physicians, physician-extenders (NP/PA), consultant pharmacists, dispensing pharmacists, and nursing facility management and staff.
  • Provide approved resources to customers as appropriate, including clinical trial data, patient brochures and product samples as appropriate.
  • Manage relationships with important customers, including key opinion leaders, Acadia speakers, local LTC professional groups and advocacy groups, long-term care facilities, local and regional payers, LTC pharmacies and consultant pharmacists, etc.

Knowledge

  • Develop deep neuroscience and Acadia product knowledge, and an understanding of local and regional market trends 
  • Aggressively pursue ongoing personal development 
  • Earn a reputation throughout the neuroscience medical community as a subject-matter expert and a valued resource
  • Disease state and product information expert

Qualifications:

  • Ability to make strong contributions at a regional level
  • Demonstrated ability to be regarded as strong role model to others in the field
  • Demonstrated advanced selling skills and ability to dialogue effectively with customers
  • Strong understanding of payer dynamics, Part A and Part D access, LTC profitability parameters will allow the specialist to bring value to individual customers and facilities in this healthcare segment required
  • In depth knowledge of LTC regulations affecting medication use and disease management, resident flow and resident care parameters 
  • Strong leadership skills and the ability to mentor others
  • Excellent persuasive selling and negotiation skills
  • Excellent interpersonal and communication skills
  • Ability to build and maintain highly effective and lasting relationships with key customers and build networks within the neuroscience and LTC community
  • Ability to anticipate future business opportunities and customer needs, operating with a business ownership mentality
  • Demonstrated ability to learn and apply technical/scientific knowledge and business analyses
  • Organization, initiative, and self-motivation
  • Exemplary level of professionalism, integrity, and the ability to comply to strict policy, work in a highly regulated environment, and maintain confidential information and data
  • Must live within the territory or within 30 miles of the territory border.  Depending on the territory’s geography and work requirements, may also be required to live within a reasonable distance to a major airport
  • Must possess a valid driver's license and maintenance of an acceptable driving record. Must follow all applicable guidelines as set forth in Acadia’s Fleet Management Program including periodic DMV reviews
  • Requires significant and extensive driving of company provided car daily as well as overnight travel depending on the territory’s geography. Air travel also required, based on a territory’s geography, to the Company’s headquarters and for regional and national meetings and events.
  • Employee must be fully vaccinated against Covid-19 in accordance with our policy and third-party requirements and also meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently of remote locations. Employee must occasionally lift and/or move up to 20 pounds. Ability to personally drive and remain eligible for a company provided car for day to day work requirements and to travel by airplane independently as needed. Travel up to 80% of the time (depending on territory geography) and work after hours if required by travel schedule or business issues.  Must live within the territory or within 30 miles of the territory border.  Depending on the territory’s geography and work requirements, may also be required to live within a reasonable distance to a major airport.

Employee must be fully vaccinated against Covid-19 in accordance with our policy and in order to meet any independent vaccination requirements that our clients and client facilities may have.

What we offer you:

  • Competitive base, bonus, new hire and ongoing equity packages
  • Medical, dental, and vision insurance
  • 401(k) Plan with a fully vested company match 1:1 up to 5%
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in
  • 15+ vacation days
  • 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
  • 10 days of paid sick time
  • Paid parental leave
  • Tuition assistance

EEO Statement:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We would strongly encourage you to apply – especially if the reason you are the best candidate isn’t exactly as we describe it here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodation given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

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