September 28th, 2022 Patient Access Management

Senior Family Access Manager - Pacific Northwest


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Please be aware that Acadia has a mandatory COVID-19 vaccination policy for all employees.

Seeking talent near: Portland, OR; San Francisco, CA

The Senior Family Access Manager will provide expert field-based access and reimbursement support within their geographic territory. Act as a dedicated point of contact between healthcare providers, hub/specialty pharmacy, payers, and Rett families for their on-label Trofinetide access-related questions. Provide subject matter expertise for other Acadia Commercial, Medical, and Advocacy team members. Deliver continued development and evolution of the FAM organization and Patient Support Services. The FAM is a non-demand generation role within Acadia.

Primary Responsibilities:

  • Educate healthcare providers and patient families on navigating the process by preventing and addressing issues, condensing complex issues into simple solutions, and improve customer experience
  • Proactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access-related knowledge as well as all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process, and patient family resources
  • Work cross-functionally local payer issues to Family Access leadership
  • Connect with patient families and Care Givers to clarify access questions, coverage status, payer appeals, and provide timelines
  • Provide expertise on region-specific, local Medicaid, and challenging national plans to team members and commercial partners in tandem with leadership
  • Drive partnership opportunities, problem-solving solutions, and implementation of critical initiative
  • Provide training and development opportunities for new team members, and cross-functional colleagues interested in Patient Support Services


  • Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, and policies and demonstrate Acadia values
  • Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus.
  • Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.
  • Two years of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management, and/or Access Leadership.
  • An equivalent combination of relevant education and applicable job experience may be considered.
  • Understand the field environment within the healthcare industry
  • Strong history of advanced collaboration, track record of increased responsibilities, and demonstrate success in leading without authority
  • Must display a patient-centric mentality with a high degree of emotional intelligence and empathetic listening skills to interact effectively with customers
  • Exceptional organizational and time management skills
  • Understand HIPAA rules and regulations related to patient privacy
  • Excellent written and oral communication skills, including significant formal presentation abilities
  • Knowledge of Microsoft Office products including Outlook, Excel, Word, and Power Point
  • Must be a fast learner, adaptable, able to work independently, and manage expenses within allocated budgets
  • Ability to travel up to 70%, depending on territory
  • Employee must be fully vaccinated against Covid-19 in accordance with our policy and third-party requirements and also meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting. Scope: Receives assignments in the form of objectives. Follows processes and operational policies in selecting methods and techniques for obtaining solutions; determines how to use resources to meet schedules and goals. Works on issues of diverse scope which require evaluation of a variety of factors ad an understanding of functional area objectives and trends. Erroneous decisions or failure to achieve results may add to costs and impact the short-term goals of the organization.

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently of remote locations.
  • Employee must occasionally lift and/or move up to 20 pounds.
  • Ability to travel by car or airplane independently up to 70% of the time and work after hours if required by travel schedule or business issues. This position is geographically based.
  • Employee must be fully vaccinated against Covid-19 in accordance with our policy and in order to meet any independent vaccination requirements that our clients and client facilities may have.

What we offer you:

  • Competitive base, bonus, new hire and ongoing equity packages
  • Medical, dental, and vision insurance
  • 401(k) Plan with a fully vested company match 1:1 up to 5%
  • Employee Stock Purchase Plan with a 2-year purchase price lock-in
  • 15+ vacation days
  • 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
  • 10 days of paid sick time
  • Paid parental leave
  • Tuition assistance

EEO Statement:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We would strongly encourage you to apply – especially if the reason you are the best candidate isn’t exactly as we describe it here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodation given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.